Shipping policy

Shipping conditions

Important: Dear creamy customers,

Due to the current high demand for our products, delivery times may unfortunately be delayed. We do our best to process and ship your order as quickly as possible. However, the delivery time can currently be from 2 to 8 days. We ask for your understanding. We thank you for your patience and trust.

Standard shipping with DHL after shipping confirmation with tracking number within Germany currently takes 2-8 working days due to high demand (excluding public holidays).

After your order has been shipped, you will receive a tracking number. You can use this number to check the status of your shipment online at any time. https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html 

Shipping to packing stations

We also ship to packing stations. If you would like to have your order delivered to a Packstation, please enter "Packstation" followed by the number of the Packstation in the "Street" field. Your postal number must be entered in the additional address field (apartment, room, etc.).

Free exchange 

At Creamy Fabrics, customer satisfaction is our top priority. That's why we offer free exchanges if you are not 100% satisfied with your purchase. You can rest assured that your purchase is risk-free and you will always receive the product you want. For an exchange, please contact our customer service